Privacy Policy

Welcome to Direct2 Air. We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how we collect, use, and safeguard your information when you use our charter booking services, website, and other platforms.

Privacy at a Glance: The Short Version

• What We Collect: We collect information needed to book your flights, like your name, contact details, and trip preferences. We also use standard tools like Google Analytics to improve our website.
• Why We Collect It: Our primary goal is to provide you with seamless private air charter services, from booking to landing. We also use data to improve our services and, with your permission, send you relevant offers.
• We Do Not Sell Your Data: We will never sell your personal information to third parties for their own marketing purposes. Period.
• Your Choices: You can opt out of marketing emails or SMS at any time. You also have the right to access or request the deletion of your personal data.

1. What Information We Collect

To provide our services, we may collect the following types of information:

• Information You Provide Directly:
  • Contact & Passenger Details: Your full name, email address, phone number, and the names of any passengers traveling with you.
  • Booking Information: Your desired departure and arrival locations, travel dates, passenger count, and aircraft preferences.
  • Payment Information: Payment details are required to secure a booking. This information is processed by our secure third-party payment gateways and is not stored on our servers.
• Information from Third Parties:
  • Social Media: If you choose to interact with us or sign in through a social media account (like Facebook), we may receive information from your public profile in accordance with your privacy settings on that platform.
• Information Collected Automatically:
  • Analytics & Device Data: When you visit our website, we use services like Google Analytics to automatically collect technical information, including your IP address, browser type, device information, pages visited, and the duration of your visit. This helps us understand how our website is used and how to improve it.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your Browse experience, analyze site traffic, and support our marketing efforts (e.g., via Meta Ads).

2. Why We Use Your Information

We use your information for the following specific purposes:

• To Provide Our Services:
  • Processing your flight inquiries, quotes, and reservations.
  • Communicating with you about your booking, including sending confirmations, itineraries, and flight status updates.
  • Providing customer support.
• To Improve Our Services:
  • Analyzing usage data to understand trends, enhance website functionality, and optimize our service offerings.
• To Market Our Services:
  • Sending occasional marketing updates, special offers, and news via email or SMS, only where we have your consent.
  • Delivering relevant advertisements to you on other platforms (like Google or Meta).
• For Safety and Legal Compliance:
  • Complying with aviation regulations, legal obligations, and requests from law enforcement.

3. Your Data Rights & Choices

You have control over your personal information.

• Access and Correction: You have the right to request access to the personal information we hold about you and to ask that it be corrected if it is inaccurate.
• Deletion: You may request that we delete your personal information from our systems. We will process your request in a timely manner, though we may be required to retain certain information to comply with legal, operational, or regulatory requirements.
• Opt-Out of Marketing: You can opt out of receiving marketing communications at any time.
  • Email: Click the “unsubscribe” link at the bottom of any marketing email.
  • SMS: Reply “STOP” to any marketing text message.
• Managing Ads: You can control personalized advertising through the ad settings on the respective platforms:
  • Google Ad Settings
  • Facebook Ad Preferences

To exercise any of these rights, please contact us at fly@direct2.aero.

4. How We Share Your Information

We share information only when necessary to provide our services. We do not sell your data.

• Aircraft Operators: We share necessary booking details (e.g., passenger names, itinerary) with the certified aircraft operators who will be conducting your flight.
• Service Providers: We work with trusted third-party companies that help us operate our business, such as payment processors, analytics providers (Google), and advertising platforms (Meta). These partners are contractually obligated to protect your data.
• Legal Requirements: We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Security

We implement a combination of technical, administrative, and physical security controls to protect your information from unauthorized access, loss, or misuse. This includes using secure servers, encryption, and strict access controls. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

6. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it immediately.

7. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and revise the “Last Updated” date at the top. We encourage you to review this policy periodically.

8. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please get in touch.

Direct2 Air 📍 63205 Gibson Air Rd #28, Bend, OR 97701 📧 fly@direct2.aero 📞 (541) 569-4647